A visit to the Zappos office

My husband and I wanted to escape the Windy City for a few days, so we decided to plan a trip to Las Vegas. Since we’d both read Delivering Happiness by Zappos CEO Tony Hsieh and are intrigued by the company’s great culture, one of the stops on our trip was a visit to the Zappos office.ZapposTour

The Zappos office is nestled in downtown Vegas, a few miles away from the glitz and glamour of the Strip, in the former City Hall building. After checking in at the front desk, we were invited to help ourselves to popcorn and bottled water.

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Zappos loves me

Today, I was cleaning up some of my paperwork at home and came across this card from Zappos. Yup, Zappos the online retailer. Zappos loves me so much, they sent me a card to let me know that I’m beautiful. And this was AFTER I returned a pair of shoes. It made my day today as much as it did the day I got it.

Zappos_Card

There are so many lessons businesses can learn from Zappos, but I think one of the most important is:

Your employees are a key component of your brand.

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