How to Lose Business One Email at a Time

I admire people who are in sales. I really do. I wouldn’t last a day in their shoes…I’m definitely an introvert and I know I would take everything too personally.

I knew early on that a career in sales wasn’t for me.  When I was in college, I worked in the children’s department at (the now defunct) Marshall Field’s. We were told to greet customers within 30 seconds of entering the department. So, I’d ask people if they needed help, and if they said no, I’d quickly scurry away, worried that I was bothering them. My boss even called me into her office once to tell me that I was doing a terrible job upsetting customers (“Are you positive you don’t need a pair of socks to go with those pants?”) or convincing people to open a Marshall Fields credit card account (“What do you mean you don’t want to save 15% on your purchase today?!).

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